General FAQs
Are the Paper Flower DIY Kits beginner-friendly?
Absolutely! Each Paper Flower DIY Kit includes a link to a video tutorial that’s incredibly easy to follow. All you need is a bit of patience and a (somewhat) steady hand. If you get stuck, feel free to join our Facebook group here to connect with our crafty community for support, or reach out for 1:1 guidance via email at hello@petalofpaper.com.au or Instagram DM.
What is included in a Paper Flower DIY Kit?
• A small bottle of tacky glue
• Sheets of crepe paper
• Floral wires
• Paper templates
• A link to a video tutorial
• Unlimited access to our customer support via hello@petalofpaper.com.au
Please note that a pair of scissors and wire cutters are required to complete each project. If you don't already have these tools, you can add on a pair of our dual Scissors/Wire Cutters.
Can I purchase additional tools or supplies separately?
Yes, we offer additional tools and supplies separately in our shop. You can find them here.
How long will a Paper Flower DIY Kit take to complete?
As with any craft, it takes time and patience to learn the techniques. If this isn’t your first time working with crepe paper, you'll be faster than a beginner. The time it takes also depends on the flower you’ve chosen and your personal pace. As a general rule, the more petals a flower has, the longer it will take to complete. For example, a Hydrangea has hundreds of petals and will be much more time-consuming compared to a four-petal poppy. Just remember, the joy of crafting lies in the process.
What do I do if I run out of a certain material in the kit?
You won’t run out of materials, as our kits are designed to include ample supplies to complete your chosen flowers. However, if you happen to misplace an item or decide you’d like to create an extra flower, we offer all the tools and supplies separately in our shop. You can find these additional materials here.
What happens if I make a mistake?
It happens! Don’t be too hard on yourself. Keep in mind that every flower in nature is unique and has its own imperfections, which is part of the charm of these handmade creations. If you feel that your mistake is significant, contact us at hello@petalofpaper.com.au, and we’ll be happy to provide guidance. If we determine that a replacement material is needed (which is uncommon), we’ll let you know. You can purchase replacement supplies here.
How should I care for my paper flowers?
Once completed, display your paper flowers in a cool, dry place away from direct sunlight and humidity to keep them in good condition and to prevent fading. Additionally, give them a light dusting every now and then to keep them looking their best.
Can I customise my Paper Flower Kit?
Send us an email at hello@petalofpaper.com.au and we’ll do our best to accommodate your requests (although we can’t make any promises!).
Does Petal of Paper run workshops/events?
We LOVE to party! Depending on our availability, we’re happy to discuss small workshops and events. Contact us at hello@petalofpaper.com.au for more information.
Do you offer gift cards?
Yes, we do! You can purchase a gift card here.
Shipping FAQs
How much does shipping cost?
We offer FREE Standard Australia Post shipping within Australia for orders over $50. You can also upgrade to Express Australia Post shipping for $5. For orders under $50, Standard shipping costs $10 and Express shipping costs $15.
How long does shipping take?
We aim to dispatch orders on the next business day. After dispatch, Standard shipping typically takes 4-6 business days, while Express shipping usually takes 1-3 business days. We use Australia Post for all deliveries. You can get a delivery estimate on their website here.
Do you offer international shipping?
At this stage, we only ship within Australia. Apologies for any inconvenience!
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment here.
Returns FAQs
My order has already been processed but I want to change it! What do I do?
Contact us as soon as possible at hello@petalofpaper.com.au While we can’t guarantee changes, we will do our best to accommodate your request if your order hasn’t already been dispatched. Please note that we aim to dispatch orders the next business day.
Can I return or exchange a Paper Flower Kit?
We want you to be happy with your Paper Flower DIY Kit! You can return or exchange it within 30 days, provided the product is unopened and the original packaging is intact (the kit must still be sealed with the sticker). Please note that return shipping costs are the customer’s responsibility, except in cases where the item is faulty or if there was an error with your order.
How do I begin the return or exchange process?
To start a return or exchange, please email us at hello@petalofpaper.com.au with a photo of the product(s), your order number, and the reason for the return or exchange. We will provide you with instructions on how to return your item(s). Once we receive and inspect your returned parcel, we will process your refund or exchange within 2-3 business days. You will receive an email confirmation once your refund or exchange has been completed.